FAQ

What is your return policy?


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it within 30. It must also be in the original packaging with the tags undamaged and attached.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Admin@glamandslay.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Admin@glamandslay.com and send your item to: 

Glam and Slay
PO Box 293802
Sacramento, CA, 95829


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Glam and Slay
PO Box 293802
Sacramento, CA, 95829


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Glam & Slay is proud to offer shipping to most countries worldwide. Shipping to some countries outside the US and Canada are provided through third-party logistics partners.

Shipping Policy

All shipments cost a $4.95  fee. We will process all shipments and send them to our global fulfillment warehouses within 2 business days of purchase.

Please read the following sections carefully before placing your order.

Shipping Address

It is solely the customer’s responsibility to place correct shipping address. Glam & Slay is not responsible for any undeliverable packages due to wrong address input. Glam & Slay will not process any returns or refunds due to an invalid shipping address.

 

Shipping to the USA

Shipments to the USA will be sent using USPS First-Class Mail. Your shipment will include a tracking number, which will be emailed to you once our warehouse processes your order. Your shipment should arrive within 2 to 5 business days after processing.

International Shipping

International shipments are sent through third-party fulfillment services. Glam & Slay will relay your order details to the appropriate warehouse that is closest to your shipping address within 1-2 business days of receiving the order. Please allow an additional 7-20 business days for shipping.

Please note shipping through international couriers varies and in all cases Glam & Slay tries to use guaranteed delivery services. However, in regions mentioned above, Glam & Slay will not guarantee available tracking number for your shipments.

When will my order be shipped?

Once your order is placed, our warehouse will process your shipment within 2 business days. After that, your package is picked up and delivered. This pick-up from our warehouse will trigger an email to you with a tracking number if this option is possible.

Shipping is not available for the following countries:

  • All countries within South America
  • All countries within Africa
  • Certain countries in the Middle East.

Please contact our customer care reps to find out if Glam & Slay has shipping options available for your country. If no shipping option is available, consider shipping your order to your U.S. destination or hotel.

Duties and Taxes

Your order may be subject to local customs fees, duties, taxes or brokerage fees – as a customer, it is your responsibility to evaluate these possible fees, as Glam & Slay bears no responsibilities for any duties, taxes, or brokerage fees placed upon your order, nor are we responsible for declared values via your order. Glam & Slay cannot/will not be held responsible or liable for any duty, fee, tax, brokerage fee or otherwise, and will not issue any refund, credit or re-ship any item due to such fees. In addition, please consider possible delays in package delivery to your destination due to Duties and Customs processing time.

Glam & Slay cannot guarantee on time delivery as we have no control over processing timeline for each destination’s Duties and Customs agency.

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